FQA

Welcome to the SEDAU Clothing FAQ page! Here, you’ll find answers to some of the most common questions we receive. If you can’t find the information you’re looking for, please don’t hesitate to contact us.

Orders and Payments

Q: How do I place an order?
A: Browse our collections, select the items you like, choose the appropriate size and color, and click "Add to Cart." When you're ready, click on the cart icon and follow the checkout instructions to complete your purchase.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.

Q: Can I modify or cancel my order after it has been placed?
A: If you need to modify or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request, but please note that if the order has already been processed or shipped, we may not be able to make changes.

Shipping and Delivery

Q: What are your shipping options and rates?
A: We offer standard and expedited shipping options. Shipping rates vary based on your location and the size of your order. Detailed information is available at checkout.

Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. International shipping rates and delivery times will be calculated at checkout.

Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

Returns and Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Return Policy page for more details.

Q: How do I initiate a return or exchange?
A: To start a return or exchange, please contact our customer service team with your order number and the reason for the return. We will provide you with further instructions.

Q: How long does it take to process a return?
A: Once we receive your returned item, please allow 5-7 business days for us to process the return and issue a refund to your original payment method.

Products and Sizing

Q: How do I find the right size?
A: Please refer to our Size Guide for detailed measurements and sizing information. If you have specific questions, feel free to contact our customer service team for assistance.

Q: Do you restock sold-out items?
A: We do our best to restock popular items. Sign up for our newsletter and follow us on social media to stay updated on restocks and new arrivals.

Other Questions

Q: How can I contact customer service?
A: You can reach our customer service team via email at [email protected] or by phone at +86 16743729245, Monday through Friday, 9 AM to 6 PM (EST).

Q: How can I stay updated on new arrivals and promotions?
A: Follow us on Instagram, Facebook, and Twitter, and subscribe to our newsletter for the latest updates, exclusive offers, and style inspiration.

Thank you for choosing SEDAU Clothing! If you have any further questions, please don’t hesitate to reach out to us. We’re here to help!