Returns & Refunds

At SEDAU Clothing, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process. Please review our policy below.

Return Policy

Eligibility:

• Items must be returned within 30 days of the delivery date.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Sale items, undergarments, and accessories are final sale and cannot be returned or exchanged.

Return Process:

1. Request a Return: Contact our customer service team at [email protected] with your order number and reason for return.
2. Receive Return Authorization: Our team will provide you with a return authorization and instructions on how to send your item(s) back to us.
3. Pack Your Return: Securely pack your item(s) in the original packaging, if possible, and include your return authorization form.
4. Ship Your Return: Ship your package using a trackable shipping method to the address provided in the return authorization.

Return Shipping:

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping method to ensure your return is received.

Refund Policy

Processing Refunds:

• Once we receive and inspect your return, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• You will receive an email notification once your refund has been processed.

Non-Refundable Items:

• Original shipping charges are non-refundable.
• Sale items, undergarments, and accessories are not eligible for refunds.

Late or Missing Refunds:

• If you haven’t received a refund after 7 business days, please check your bank account or credit card statement.
• Contact your credit card company or bank, as it may take additional time before your refund is officially posted.
• If you still have not received your refund, please contact us at [email protected].

Exchanges

Exchanging Items:

• We do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

Reporting Issues:

• If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the item.
• We will arrange for a replacement or refund for damaged or defective items at no additional cost to you.

Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer service team:

SEDAU Clothing
Email: [email protected]
Phone: +86 16743729245
Hours: Monday - Friday, 9 AM - 6 PM (EST)

Thank you for shopping with SEDAU Clothing. We appreciate your business and are here to ensure you have a positive shopping experience.

Feel free to adjust any details, such as contact information or policies, to fit your actual practices and requirements.